Telephone Skills is a course where you will learn how to answer the phone politely and courteously. You will learn how to use you voice in a positive and friendly manner and to always treat the customer as your number one priority. You will learn how to remain calm and courteous when handling difficult or annoying customers. This course covers everything that anyone who has a phone at his or her workplace needs to know. The course is interactive, as you will practically demonstrate what you've learned.